About Kummuh
A brand of Mercadabra S.L.
Who We Are
Kummuh is an online marketplace operated by Mercadabra S.L., a company registered in Spain (CIF: B67605428, Registro Mercantil de Barcelona). We are based in Barcelona and serve customers across the European Union.
Our platform connects European consumers with a curated catalog of products sourced from trusted wholesale suppliers. We handle the full order lifecycle including customer service, returns, and dispute resolution.
Our Business Model
Kummuh operates as an online retail marketplace. Products listed on our platform are sourced from established European wholesale distributors and shipped directly to customers. We act as the seller of record for all transactions and are fully responsible for order fulfillment, customer support, and returns.
All prices displayed on our website include applicable VAT. Shipping costs are clearly shown before checkout. We do not charge hidden fees.
Customer Protection
- 14-day right of withdrawal on all orders (EU Consumer Rights Directive 2011/83/EU)
- 2-year statutory warranty on all products
- Secure payments processed by Stripe (PCI DSS Level 1 compliant)
- GDPR compliant data handling and privacy practices
- EU ODR platform access for dispute resolution
Shipping & Delivery
We ship to customers across Europe using professional logistics partners including DHL, UPS, and FedEx. Standard delivery takes 3-5 business days within the EU. All orders are shipped from European warehouses.
Legal Information
Dispute Resolution
If you have a complaint, please contact us first at [email protected]. We aim to resolve all issues within 30 days.
You may also use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.